Signage system designed for hospitals “reduces violence by 50 percent”

News: a redesigned accident and emergency department by London studio PearsonLloyd has been found to reduce aggression and violence by 50 percent.

A Better A&E by PearsonLloyd
Photograph by Simon Turner

The design was trialled over the past year at a hospital in London and another in Southampton, and PearsonLloyd director Tom Lloyd told Dezeen the results have been overwhelmingly positive: “We were shocked by the fact that there was a 50 percent reduction in the aggressive incidents across the two hospitals after the implementation.”

A Better A&E by PearsonLloyd
Photograph by Simon Turner

“For some reason A&E is a space where people feel like they have the right to get angry and start shouting,” said Lloyd. “We thought that by trying to calm the space down and take that away there would be less likelihood of violent incidents.”

Photograph by Simon Turner
Photograph by Simon Turner

In response to a brief from the Design Council and the Department of Health, PearsonLloyd assembled a multidisciplinary team including psychoanalysts, service designers, A&E consultants and social scientists to identify the main reasons why patients become agitated enough to physically or verbally abuse hospital staff.

“A lot of the frustration that leads to anger is just a lack of knowledge and a lack of understanding about how things work,” explained Lloyd. “It’s caused by patients not understanding the clinical language or the process or why someone who arrives after them is seen before them.”

A Better A&E by PearsonLloyd

The proposed solution focuses on placing key information in relevant locations within the waiting room and consultation areas so patients are constantly aware of where they are and how long each part of the process might take.

A Better A&E by PearsonLloyd
Process map – click for larger image

A process map in the waiting room guides patients arriving at A&E through the process, from check-in to assessment, treatment and next steps, and is supplemented by a leaflet with more details.

A Better A&E by PearsonLloyd
Guidance panels – click for larger image

Vertical panels throughout the department explain the activities that take place in each space and their consistent appearance makes them easily identifiable.

A Better A&E by PearsonLloyd

Live information about how busy the department is and predicted waiting times for different assessments are displayed on monitors and the designers have proposed a mobile app that could direct patients to the nearest A&E with the shortest waiting times.

A Better A&E by PearsonLloyd

“It’s about providing information and it sounds so simple but we wanted to create something that was cheap because if we’d designed the perfect waiting room, with great chairs and great lighting, then the chances of that being able to be rolled out in any hospital was next to zero,” explained Lloyd.

“We wanted a system that could be retrofitted at very low cost and quite high speed in almost any department in the country.”

A Better A&E by PearsonLloyd

The second part of the proposal is a programme that encourages staff to record instances of abuse on a purpose-designed chart so these can be communicated to management and trends identified that could facilitate procedural changes.

“For example, you imagine it’s drunk men on a Friday night who cause most of the problems, whereas it might actually be other people for perfectly legitimate reasons being confused by the system,” explained Lloyd.

A Better A&E by PearsonLloyd

PearsonLloyd also developed a set of guidelines that enable the system to be implemented in any existing hospital and provide advice for architects and interior designers developing new healthcare facilities.

A Better A&E by PearsonLloyd

A website that acts as a resource for healthcare providers launched on Thursday and PearsonLloyd are now talking to several other trusts about implementing the system.

A Better A&E by PearsonLloyd

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“reduces violence by 50 percent”
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Riya office chair by PearsonLloyd for Bene

Milan 2013: London studio PearsonLloyd is presenting a chair with orange adjustment controls for office brand Bene at the Austrian Design Details exhibition in Milan today.

Riya office chair by PearsonLloyd for Bene

Buttons and levers used to adjust the height, tilt and armrest positions are picked out in orange to make them easier to find, though there is the option to keep them a more subtle grey tone.

Riya office chair by PearsonLloyd for Bene

The seat and back are available in a variety of colour and textile combinations, while the plastic frame comes in a choice of black or white and the base can be ordered in a metallic finish.

Riya office chair by PearsonLloyd for Bene

Optional extras include a high back for shielding noise in open-plan workspaces and a weight-sensitive mechanism for automatic adjustment.

Riya office chair by PearsonLloyd for Bene

The chairs will be on display as part of the Austrian Design Details exhibition in the Salone dei Tessuti, located at Via San Gregorio 29.

PearsonLloyd will also unveil a range of plastic stacking chairs in Milan this week. The studio’s previous designs for Bene include the Docklands range of workstations and PARCS modular office furniture.

See all our stories about designs by PearsonLloyd »
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Here’s the press release from PearsonLloyd:


Riya chair for Bene

London based studio PearsonLloyd will launch its new task chair Riya at Milan furniture fair this April.

Riya office chair by PearsonLloyd for Bene

Riya is the latest project to emerge from the studio’s ongoing relationship with Austrian furniture brand Bene. Like previous products designed by PearsonLloyd for Bene, which include the ground breaking Parcs range and the recently launched Docklands and Bay Chair, Riya is designed to work across the modern office landscape: in touch-down spaces and open plan zones for collaborative tasks, as well as in quiet areas for focussed individual work.

To achieve this, the task chair had to be flexible, and thanks to its new approach to adjustment controls, it is particularly easy to adapt. Instead of rooting around under the seat for hidden levers, the chair boasts visible orange controls that enable workers to change the chair’s ergonomic settings, and effortlessly glide into a comfortable position. While the task chair has all the comfort and support features you’d want from a seat you spend everyday in, its ease of use, coupled with the option for a weight sensitive synchro mechanism, make it a great choice for shared usage spaces.

Riya office chair by PearsonLloyd for Bene

Working in open plan spaces comes with a set of difficulties though, such as unwanted noise and visual distraction. So PearsonLloyd incorporated a high back option for the chair. Far from an indication of status, the high back acts as an acoustic shield, enclosing workers from noise behind them and creating a sense of privacy.

The task chair’s simple form and clean lines provide a great platform for bringing colour and textiles into the office space. Riya is an example of PearsonLloyd’s continued efforts to rid office furniture of the traditional tech aesthetic, and bring some human touches into the workspace.

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for Bene
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SixE stacking chairs by PearsonLloyd for HOWE

Product news: London studio PearsonLloyd has designed a range of plastic stacking chairs with colourful metal legs for Danish brand HOWE.

SixE by PearsonLloyd for HOWE

The SixE chairs stack neatly on top of one-another and have thin legs that can be coordinated with the colour of the seat shell or ordered in contrasting shades. Other options include armrests that extend up from the back legs and padded seats are also available in a range of colours.

SixE by PearsonLloyd for HOWE

The chairs were first launched at Orgatec trade fair in Cologne last year and began production with HOWE earlier this year. They will also be exhibited in Milan this April, where Zaha Hadid will launch a system of twisting auditorium chairs for Poltrona Frau Contract and OMA will release a furniture collection for Knoll.

SixE by PearsonLloyd for HOWE

Based in Hackney, PearsonLloyd has also designed workstations for office brand Bene and a collection of rocking toys that we’ve featured previously.

SixE by PearsonLloyd for HOWE

See all our stories about designs by PearsonLloyd »
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Here is some more information from HOWE:


SixE by PearsonLloyd – Manufactured by HOWE

PearsonLloyd has designed a new stacking chair that is uniquely suited to our contemporary society. A thorough market analysis led PearsonLloyd to identify new areas of unfilled need which resulted in the SixE chair. A two year long process led to a design that is as beautifully expressive as it is practical. It’s name SixE represents its credentials: Elegant, Ergonomic, Environmental, Efficient, Easy to handle, and Economic.

SixE by PearsonLloyd for HOWE

SixE is available in many guises – as a side chair, an armchair and with or without an upholstered seat pad. In addition, the SixE family will grow steadily introducing new versions in the near future.

The SixE chair was firstly introduced at the Orgatec fair in Cologne. It will also have a leading role in HOWE’s exhibition “Breathing diversity” at the Milan fair in April.

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for HOWE
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Lufthansa Business Class Seat and Cabinby PearsonLloyd

Lufthansa Business Class Seat and Cabin by PearsonLloyd

Designed in Hackney: the new business class seat and cabin designed by Hackney studio PearsonLloyd  for German airline Lufthansa was launched this week.

Lufthansa Business Class Seat and Cabin by PearsonLloyd

All passengers face forwards and pairs of seats are positioned in a v-shape, with the diagonal intended to give a little sense of privacy and allow for a 1.9 metre flat bed.

Lufthansa Business Class Seat and Cabin by PearsonLloyd

The seat-backs of each pair are wrapped by a screen lined with brown synthetic leather.

Lufthansa Business Class Seat and Cabin by PearsonLloyd

The back of this shell houses entertainment and storage for those behind, plus foot rests divided by a central fin.

Lufthansa Business Class Seat and Cabin by PearsonLloyd

Tray tables, lifejackets and storage are located in the central console, which has recesses in the sides to allow more room for shoulders when lying down.

Lufthansa Business Class Seat and Cabin by PearsonLloyd

The materials and colour palette were selected to create a more domestic atmosphere than Lufthansa’s usual industrial look.

Lufthansa Business Class Seat and Cabin by PearsonLloyd

Their studio is based on Drysdale Street, just north of Old Street.

Lufthansa Business Class Seat and Cabin by PearsonLloyd
 
See more work by PearsonLloyd on Dezeen here and more transport design here.

Lufthansa Business Class Seat and Cabin by PearsonLloyd

Check out all the stories in our Designed in Hackney feature here.

Lufthansa Business Class Seat and Cabin by PearsonLloyd

Photographs are by Jens Goerlich.

Here are some more details from PearsonLloyd:


Lufthansa’s new Business Class Seat and Cabin designed by PearsonLloyd, developed in conjunction with Lufthansa and B/E Aerospace who engineered and are manufacturing the seat

The new Business Class Seat and Cabin for Lufthansa’s Boeing 747-8 fleet, designed by PearsonLloyd, was launched this week.

PearsonLloyd won the project after extensive investigation of cabin space and passenger ergonomics, which resulted in this compelling and elegant design solution. The resulting design provides a lie-flat bed of 1.98metres, and gives the highest possible value and comfort to the passenger, in terms of seat space, functionality and overall cabin environment.

The’ V’ layout of the seat is pivotal to the design. This seat configuration allows all passengers to face forward, but with increased privacy. The layout also allows a maximised bed length and seat width. The cabin feels more spacious due to increased corridor space and half height monuments offer increased site lines. Space gains allow passengers and crew to pass each other in the aisles more easily and calmly navigate around the cabin. The design has the added benefit of providing passengers who are travelling together with better privacy and communication, whilst at the same time ensuring that passengers travelling alone have an appropriate degree of separation.

All amenities are configured to ensure complete satisfaction, from the frequent traveller on demanding business trips, to the new, or occasional traveller. Each passenger seat pair is contained within an elegantly formed outer shell. The shell provides a housing for stowage and services such as the in-flight entertainment system, but also produces a controlled, calm and private environment without closing the passenger off from the cabin environment altogether. The harmonious, wave-like outer shell provides protection and privacy and is detailed with a unique silver shroud. Internally, the shell is lined with the introduction of a soft synthetic leather, introducing for the first time the hazel colour, a development of the Lufthansa yellow. When the seat is in the bed mode this becomes the more prominent material, creating a softer and more domestic environment.

The iconic wave-like shell is maintained across the fleet, although the angle of the seats adapt to the craft. In this way, a coherent seat design is offered to the passenger whilst maintaining functional efficiency in terms of component count, head count and cabin design.

The centre console contains the tray table, personal stowage and life vest, among other amenities. The tray table is maximized in size to cater for both dining and working. It’s bi-fold design enables the passenger to decide on his needs and use it partially folded, or fully unfolded. The seat passenger control unit is situated inbetween the leather arm cap and cocktail tray and is at hand for both seat and bed modes. It has a carefully designed graphic, which is intuitive to use, such as the tactile button for taxi, takeoff and landing, which allows passengers to easily return to take off and landing position without looking at the control unit.

Privacy and space are provided by the shell’s profile and cut-aways. The feet are shielded in the ottoman area via a central fin which simply divides the passengers. Shoulder space used when sleeping, is facilitated by a recess in the console and this is added to by the aisle side armrest that can be lowered and docked flush into the end bay. to provide uninhibited movement whilst sleeping and maximizing bed width.

The location of functional components underneath the armrest ensures that they are only visible when the passenger needs to access them. Ergonomics was integral to this design from the outset. Passenger contact surfaces have been tailored to be soft and friendly whilst hard surfaces have been fine-tuned in terms of material and design, to be hardwearing without becoming worn or dirty. The seats have almost infinite adjustability from upright to bed positions and have an adjustable lumbar. It also has an adjustable air cushion system by Lantal (except on the 747-8i). The colour and materials are intended to evoke a sense of well-being and calm, deliberately moving away from the more technical colours and materials traditionally associated with Lufthansa.

The materials not only promote a dynamic yet calm aesthetic but belie a very logical and durable build. The colours and materials, like the design itself, are designed to be able to stand the test of time across the lifespan of the product and in a sense be timeless. Across the fleet there is maximum commonality among all parts, improving in-flight service and minimizing repair, spare parts and maintenance. These features not only benefit the total cost of ownership, but both crew and ultimately passengers as well. Every effort has been made to ensure this seat is great to use for all, provides superior comfort and amenities, upholding the very high standards that Lufthansa brings to all of its many offerings.

Key:

Blue = designers
Red = architects
Yellow = brands

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Designed in Hackney is a Dezeen initiative to showcase world-class architecture and design created in the borough, which is one of the five host boroughs for the London 2012 Olympic Games as well as being home to Dezeen’s offices. We’ll publish buildings, interiors and objects that have been designed in Hackney each day until the games this summer.

More information and details of how to get involved can be found at www.designedinhackney.com.