Tools of Engagement: The New Practice of User-Centered Design, by Robert Fabricant

Project_H.jpgLearning Landscape from Project H

This is a time to ask questions. Not small questions but big, fundamental questions. What role did Design play in contributing to our current global crisis? And what role should/will Designers play in leading us out of this mess? The gloves have come off over the last few months with a raft of posts by influential design thinkers questioning the impact of Innovation and Design Thinking, two of the most fashionable elements of contemporary design practice, on business practices.

We have been operating under the assumption that the primary challenge is to convince businesses to focus on fulfilling user needs with higher quality products, with more meaningful experiences? But what if the ‘users’ themselves are the problem?

I have already written about the drive for more direct social engagement among designers, particularly young designers, as reflected in programs like TU/e and design firms like Project H. By embracing a more active form of engagement and influence, these designers are asking perhaps the most fundamental question of all: do we need to shift the conventional notion of User-Centered Design (UCD) and rethink the very foundation of contemporary design practice?

(more…)

No Responses to “Tools of Engagement: The New Practice of User-Centered Design, by Robert Fabricant”

Post a Comment