Five things that are bound to clutter up your day

  1. Oversleeping. Waking up just 10 minutes late has the ability to throw your entire day off schedule. Use a timer for a week and determine how long it actually takes you to get ready in the morning, commute to your office, and start working on valuable action items. Are you waking up early enough to get everything done?
  2. Getting involved in office gossip and/or office politics. I’ve said it before, and I’ll probably say it again — these negative behaviors are pure clutter.
  3. Tossing junk mail somewhere other than the trash or into a shredder. Don’t let junk mail accumulate on your dining table, desk, or anywhere else it doesn’t belong. Immediately process your mail the first time you touch it.
  4. Losing your charge. How many times have you been on a cell phone call when your phone has died? How many times have you needed a flashlight during a blackout, only to find one that is out of batteries? Create a charging station for all of your portable electronic devices that is in a place you will use it. When doing spring and fall cleaning chores, include battery tests for all items you might need in an emergency. (Go ahead and check the charge on your fire extinguisher, too.)
  5. Throwing your dirty clothes on the floor. Get ready for bed before you are tired so you have enough energy to put your clothes in the hamper or put them up on a hanger. If you throw your clothes on the floor, you’re just creating more work for yourself in the future and a possible hazard in case you need to get up in the middle of the night.

What stumbling blocks have you found that are guaranteed to clutter up your day? Add to the comments any problems you’ve encountered and the solutions you’ve discovered.


Nine tips for efficiently processing voicemail

Is the phone an integral, but loathsome part of your job? Do you hate playing phone tag with someone who doesn’t explain why they’re trying to reach you? Is the voicemail indicator light continuously ablaze on your desk phone?

If you answered “yes” to any of these questions, or simply would like to improve the way you process voicemail, check out the following nine tips for efficiently processing voicemail:

  1. Many phone systems have the ability to send voicemail messages to your e-mail. I recommend activating this feature, especially if you are often away from your desk. You can visually identify which messages are your highest priority before listening to any of them. If you receive more than 20 voicemails a day, consider using AwayFind with your e-mail system to push you only the important messages you’re waiting to receive.
  2. Regardless of how you receive your voicemails (audio or e-mail), listen to all of the messages before responding to any of them. Often, a problem someone calls about might get resolved without your help and a second message will be in the system asking you to ignore the initial request.
  3. When checking your voicemails, have your to-do list and calendar open so you can immediately capture action items, telephone numbers, and other important information.
  4. Only check your voicemail on a schedule, same as e-mail. I process my voicemail three times a workday — 10:00 a.m., after lunch, and 30 minutes before I leave the office. Your job might demand you check it more often, but usually once an hour is suffice for even people who highly depend on voicemail.
  5. Before picking up the telephone to return a call, consider that an e-mail might be a better way to respond. If a phone call is the fastest and best way, then, by all means, make the call. However, e-mail leaves a correspondence trail that you can refer to at a point in the future and, if you need to pass information along to more than one person, e-mail is better because you don’t have to make a series of calls.
  6. If you return a call and get someone’s voicemail, start the message by stating your name and your contact information. If the recipient wants to replay the message, he or she won’t have to listen to the entire message to get your contact information. Also, be as explicit as possible in the message so that the person can respond with valuable data. Try your hardest never to leave a message that only says, “Give me a call.”
  7. Before picking up the phone to return a call, jot down the major points you wish to cover in your conversation. This will keep you from forgetting an important point that might force you to make a second or third call later in the day with the forgotten information.
  8. Set a timer when returning calls, especially if you’re chatty. If I don’t set a timer, I can ramble on about nothing for an hour.
  9. Finally, delete all voicemails after you have sufficiently captured the data of the message. If your mailbox is full of old messages, you can’t receive new ones.

What advice would you add to this list? Sound off with your suggestions in the comments.


Organizing the creative mind

Today’s guest post is by Scott Belsky, founder of Behance, oversees The 99% think tank, and is the author of the new book Making Ideas Happen: Overcoming The Obstacles Between Vision & Reality. Thank you, Scott, for joining us today. — Erin

Perhaps you have an idea for a new business, a restaurant you want to open, or a novel you want to write? Or perhaps you have an idea for how to solve a problem at work? Regardless, the sobering reality is that most ideas never happen. While some ideas are killed for good reason, most ideas are abandoned half-baked as a result of obstacles during execution.

I’ve spent the better part of five years studying the struggle to push ideas to fruition. Along the way, I learned that some people and teams are consistently able to defy the odds and make their ideas happen, time and time again. Authors like James Patterson and Chris Anderson; Companies like Google, IDEO, and Disney; and other serial entrepreneurs, restauranteurs, and the list goes on…

While there are a myriad of methods and tips I observed, the force of ORGANIZATION emerged as the most important. I came to believe that organization is, in fact, the greatest competitive advantage in the creative world.

The practicalities of how you organize projects and manage your energy are critical to making ideas happen. Here are a few my observations – and some of the methods I observed:

Reactionary Workflow

We live in a connected world of endless e-mails, texts, tweets, messages on social networks, phone calls, instant messages … the list goes on. Rather than be proactive with our energy, we have become reactive — living at the mercy of the last incoming thing. As a result, we spend all of our energy trying to keep up rather than propelling our ideas forward. Eventually, all of the small inconsequential activity wears us down and we’re liable to jump ship. To avoid reactionary workflow, some people schedule “windows of non-stimulation” in their day. For a 2-3 hour period of time, they minimize their email and all other sources of incoming communication. With this time, they focus on a list of goals – not their regular tasks, but long-term items that require research and deep thought. There are other tricks for how you aggregate messages and reduce “hop time” (the time spent transitioning between sources of communication). But the bottom line is that reactionary workflow is a threat to ingenuity. To combat it, we must focus less on ideas themselves and more on how we manage our energy and ultimately push ideas to completion.

Reduce Bulky Projects To Just Three Primary Elements

Every project in life can ultimately be reduced to just three primary elements: Action Steps, Backburner Items, and References. Action Steps are succinct tasks that start with verbs. They should be kept separate from your notes and sketches. Backburner Items are ideas that come up during a brainstorm or on the run that are not actionable but may someday be. Backburner Items should be collected in a central location and should be revisit periodically through some sort of ritual. One leader I met prints out his list of Backburner Items (kept on a running Word document) on the first Sunday of every month. He grabs the list (and a beer) and then sits down and reviews the entire list. Some items get crossed out as irrelevant, some remain on the list, and some are transformed into Action Steps. The third element of every project is References – the articles, notes, and other stuff that collects around you. It turns out that References are overrated. Rather than spend tons of time organizing your notes, consider keeping a chronological file where all your notes are simply filed chronologically (not by project name or other means). In the age of digital calendars, you can search for any meeting and quickly find the notes taken on that date.

Use Design-Centric Systems To Stay Organized

The color, texture, size, and style of the materials used to capture your tasks (and your notes) are important. People who have successfully developed personal systems for productivity over the years claim that their designs make their projects more appealing (and thus more likely to be managed well). When it comes to productivity, attraction breeds loyalty.

Measure Meetings With Action Steps

Meetings are extremely expensive if you consider the cost of time and interruption. Beware of “Posting Meetings” or meeting just because it’s Monday. Such meetings are often planned for the morning — when you’re most productive — and often end without any Action Steps captured. A meeting that ends without any Action Steps should have been a voice-mail or an e-mail. When you do meet with clients or colleagues, end each meeting with a quick review of captured Action Steps. The exercise takes less than 30 seconds per person. Each person should share what they captured. Doing so will almost always reveal a few Action Steps that were either missed, duplicated, or misunderstood. Stating your Action Steps aloud also breeds a sense of accountability.

Insecurity Work

In the era of Google Analytics and Twitter, we spend too much time obsessing over real-time data. Just a decade ago, we had to wait for weekly and monthly reports for information that is now always available at our finger tips. Whether it is checking your site’s traffic, customer sentiment, or your bank account, these small repetitive actions don’t help you make ideas happen. They just help you feel safe. “Insecurity Work” is stuff that you do that (1) has no intended outcome, (2) does not move the ball forward in any way, and (3) is quick enough that you can do it multiple times a day without realizing — but, nonetheless, puts us at ease. The first step for reducing Insecurity Work is self-awareness. During the research for my new book, I was astonished by the spectrum of self-imposed guidelines and very effective rituals that people use to reduce insecurity work. Insecurity work is yet another workplace phenomenon that can reduce productivity and obstruct great execution.

My book, out this month, Making Ideas Happen: Overcoming The Obstacles Between Vision and Reality chronicles the methods of the creative leaders that have pushed their ideas to fruition (and make our lives interesting as a result). My hope is that the book will prompt more discussion on the mechanics for pushing ideas to fruition.


Productive meetings when participants are in different locations

Video conferencing is a simple and cost effective way to “bring” many people together for a meeting without physically bringing people together. Unfortunately, many digital meetings end up wasting more time than traditional meetings — and most traditional meetings are less-than-stellar points of productive comparison.

Productivity501’s recent article “9 Tips for Effective Video Conferences” provides considerably more than nine tips for how to run productive digital meetings. I particularly enjoyed the advice:

Assume that the technology is going to be a problem and give yourself multiple options and enough time to get everything right … Reboot your computer ahead of time. If you occasionally need to reboot your computer to keep it from getting bogged down, do this ahead of the meeting. You don’t want to force everyone to wait while you reboot your machine.

One of my biggest pet peeves during video conferences is that many people don’t treat it like work. A spouse will come on screen and wave at everyone or one person will take a call on his cell phone or it becomes obvious that someone is surfing the web, checking e-mail, or playing a video game. A good rule of thumb is that if you wouldn’t conduct yourself that way during an in-person meeting, don’t do it while on a video conference.

What advice would you add to “9 Tips for Effective Video Conferences?” I’m eager to read your suggestions. I’m also interested in hearing which video conferencing programs people prefer to use. I’ve never organized a video conference, just participated on them, so I use whatever program the coordinator chooses. I’d like to hear if some of the systems are significantly better at helping users be more productive.


Learning new tricks

One of my second quarter resolutions for 2010 is to go rock climbing. Since I have never been rock climbing, I signed up for lessons and took my first course on Sunday.

Up until my class began, I was under the impression that I would do a lot of climbing as part of my rock climbing class. I did make it up a small wall during the class, so there was some climbing. However, the majority of the class was dedicated to equipment, safety measures, and knot tying. In all honesty, the class should have been called Knot Tying 101.

I was initially put off by the knot tying instruction. I went to rock climbing class wanting to rock climb. The next day, though, when my arms and fingers were sore just from going up the wall once, I quickly changed my opinion.

It’s hard to learn a new skill as an adult. We have to trust someone else to show us the way. We have to train our minds and our bodies to behave in new ways. We have to practice. We have to not be good at something before we can get better. And, we can’t dive right in and do it exactly the way we have imagined it.

Knot tying is vital in rock climbing. Improperly tied knots can mean the difference between a safe climb and serious, life-threatening injuries. Thankfully, most new skills that we acquire in our daily lives don’t start with life or death skills training. It won’t kill you if you fail to follow the instructions for how to use a new time tracking software program at work, but you may lose out on wages or waste time redoing your time sheets later. Learning the basics helps you to be more productive over the long term, and an initial investment in these fundamental skills can have huge rewards.

If you need to go back and learn some basic skills to pump up your productivity (per the discussion in today’s first post), I recommend that you do it. Take the chance. Trust someone else to show you the way, and cut yourself some slack if you’re not great in the beginning. Once you master the new skill, you’ll save yourself significant amounts of time.


Incredibly obvious tips to save you time

I don’t watch the television show Celebrity Apprentice, but I recently saw an advertisement for it that stunned me. In the commercial, show contestant and former Illinois governor Rod Blagojevich is sitting at a computer attempting to type. I use the word “attempting” because it is obvious in the clip that Blagojevich has no idea where the keys are on the computer’s keyboard. A man who has held the highest elected office in his state cannot type (or at least couldn’t type at the time the video crews captured the scene). Forget his scandal, I cannot fathom how inefficient this one man made his state’s government simply because he can’t type. The hours he must have wasted just responding to e-mail!

After watching this advertisement, and then again after reading the article “80 Ways to Steal Valuable Minutes for Your Work Day,” I have been thinking about basic skills that increase productivity — skills that are so obvious and fundamental to my behavior that I don’t typically think about doing them. In fact, they’re so obvious that I really had a difficult time composing a list.

Eleven extremely obvious skills to save you time:

  1. Improve your typing speed.
  2. Improve the legibility of your handwriting.
  3. Write stuff down.
  4. Read the manuals on the software programs you use regularly.
  5. Read the instructions.
  6. Work while at work.
  7. Group like tasks together.
  8. Store items that are used most often in the most convenient places.
  9. When you’re finished using something, put it away.
  10. Learn and use people’s names.
  11. Use a shopping list.

I know that I’m missing even more obvious productivity skills, so please add to this list in the comments. What are the most basic of basic things each of us can do to save time?


Improve your productivity at work

Glen Stansberry, productivity blogger and the brains behind the LifeRemix network (a network Unclutterer proudly belongs to), authored “80 Ways to Steal Valuable Minutes for Your Work Day” Tuesday for American Express’ OPEN Forum website. The article gives tips and insights from 19 small business and productivity writers and consultants on how to get more done without having to clone yourself.

Some of my favorite tips from the article:

Jonathan Fields, JonathanFields.com
“Exercise – It sounds counter-intuitive. You have to spend time exercising. But, research has shown that exercise boosts cognitive function, creativity, problem solving and productivity. In fact a NASA study showed employees who exercised daily worked at 100% efficiency after 7 hours, while those who didn’t saw a 50% drop, meaning it took them twice as long to accomplish the same thing. So, exercise, in effect, creates time.”

Jonathan Salem Baskin, Dim Bulb
“Finally, a technique I learned in a high school mechanical drafting class was to group like-executed tasks together, so don’t just staple once but try to take care of any immediately obvious stapling needs. If you open your online calendar to add an appointment, check to see if there are others to add before you close it out. The time you don’t spend doing these repetitive tasks will be extra time to focus on the work that matters.”

Jeff Cornwall, The Entrepreneurial Mind
“Too often, entrepreneurs do not prepare their employees before delegating to them. This results in the classic case of ‘it is quicker to do it myself’. By investing the time in simple training, communicating a clear explanation of expectations, and documenting the basic process for them to follow, delegation will quickly become a way to free up time.”

Becky McCray, Small Biz Survival
“Use checklists. Make and use checklists of daily tasks. This saves you time in two ways: you will work more efficiently with a checklist in front of you, and you will spend less time trying to remember what still needs to be done. You can read more of my explanation of a social media marketing checklist here.”

I also enjoyed the obvious, but extremely important tip Glen shares at the end of the article:

Improve your typing speed. Think about how much time you spend in email and other forms of online communication. Improving how fast you type could potentially add bunches of minutes to your day.

You may not agree with all of the tips provided, but you’re sure to garner at least one or two gems from “80 Ways to Steal Valuable Minutes for Your Work Day.” Additionally, I liked the article because it introduced me to other articles, blogs, and writers on productivity.


Capturing meeting notes

Recently in the Unclutterer Forums, reader Knyghtmaire started the interesting thread “Capturing Meeting Notes” and asked:

I am curious how other [people] capture their meeting notes to reference later.

The answers that follow are wonderful and shed light on the different ways we all work. A few of the highlights:

HappyDogs: Frequently, we end up mapping out something on the white board, then, since none of us want to rewrite it, we take a photo of it.

AJ: How about a pen that records your writing and puts it into a PDF? A pen that also records (if you want) and co-ordinates the timing of your notes with the voice recording?

I haven’t looked into prices because it’s not available where I live, but the SmartPen looks like a really cool gadget.

http://www.livescribe.com/

rachel_413: What I do for important notes, is I scan them and put them in the computer folder for that particular project, usually in a subfolder called Basis. Although scanning your notes is an extra work step, it gets rid of paper files, and it’s important to have records for other people who work on the project, or may have to follow your trail long after you’ve moved on to other projects or companies.

I will type notes directly into a text file and then save the file in the corresponding client folder. If the notes will need to be referenced at a point when I’m not at my computer, I’ll upload the file to Evernote. If someone is interested in reading my notes, I’ll simply e-mail them. I like the idea of linking the notes somehow to the event that was scheduled on my digital calendar, but I’ve never actually done this. Anyone know how to do this with Google Calendar?

How do you capture meeting notes? Share your ideas in the comments to this post or join in the discussion on the Unclutterer Forums.


The productive procrastination bin

While many productivity experts religiously follow the “only touch it once” system for document management, I’m more of a “touch it as few times as necessary” system follower. There are simply times when touching a paper only once is unrealistic for me — the mail will arrive while I’m on a phone call or I need to really mull something over before responding.

To handle these touch-more-than-once documents, I have a (gasp!) procrastination bin on my desk. Actually, it’s a basket that hangs from a shelf, but “hanging procrastination basket” just doesn’t have the same catchy name factor as the straightforward “procrastination bin.”

I have certain rules for what can and can’t go into the procrastination bin. The bin isn’t a dumping ground for things I don’t want to do or a spot for papers that need to be filed. It’s a designated area for things that can’t or shouldn’t be dealt with right now.

Qualities that make it okay for a document to go in the procrastination bin:

  • It can fit. If the procrastination bin is full, nothing more can go inside of it and the document must be processed immediately. There is no squishing, fancy folding, or clever engineering to fit more inside the bin than what it was designed to contain.
  • There are no consequences for procrastinating. If putting off the task will cause me stress, cause someone else frustration, or has a nearly immediate deadline, the document cannot go into the bin.
  • Time is scheduled on the calendar for when to do it. When a paper goes into the bin, an entry must be made on the calendar for when to properly process the paper. Nothing can go into the bin and be forgotten.
  • Procrastinating might be better than taking care of it right now. There are times when not taking immediate action is actually the best thing to do. The procrastination bin is perfect for these types of documents.
  • The bin is small. I purposefully purchased the hanging basket that is made of wide mesh and isn’t very large. It can only be used for papers, and I’m not tempted to use it for items other than paperwork. It has a dedicated purpose and limited functionality.

In addition to the rules I have for the procrastination bin, I also have 30 minutes blocked off on my calendar each month to re-evaluate everything that is in the bin. Even with other dates on the calendar to process each paper, I’ve found that this 30 minutes will often take care of some of the items earlier than planned. I always schedule this 30 minute evaluation to occur right after lunch when my concentration levels are low. I realized that it’s better to use this time in a somewhat productive manner than waste it staring off into space, zoning out.


Embark on new adventures: Erin’s second set of 2010 resolutions

Back in early January, I marked the Ides of March as when I would officially check in on my first set of resolutions for 2010 and finalize my resolutions for the second quarter. In the post “Increasing energy: Erin’s first set of 2010 resolutions,” I outlined what I planned to do for January, February, and March.

For the most part, I’ve kept to the resolutions I created. Unfortunately, I had to take six weeks off from the gym and withdraw from the race I planned to run in April because I kicked a rocking chair and significantly injured my foot. I’m just now getting back into a modified gym routine and can wear regular shoes again.

One of the highlights of my first-quarter resolutions was discovering new recipes for my healthy meal plan. One of the things I did was add the Canyon Ranch Cooks cookbook to my collection. With it, I have successfully made and enjoyed dozens of new recipes. During the doldrums of winter, it was nice to keep mealtime interesting and nutritious. Additionally, simply having more energy has been a wonderful thing.

The theme for my second-quarter resolutions is “Embark on new adventures.” Now that I have the much needed energy I was craving, I’m excited about putting it to use. The following are the resolutions I’ve set for April, May, and June:

  • Plant and tend to an herb and vegetable garden.
  • Take a knife skills class.
  • Go rock climbing.
  • Accomplish all 67 tasks on the “Spring Cleaning for the Overachiever” list on pages 189 and 190 of Unclutter Your Life in One Week.
  • Go through my entire home and office and play the uncluttering game I’m moving overseas! (Just to be clear, I’m NOT moving overseas, I’m simply playing the game.) Essentially, take on a full-home minimizing project.

To help me achieve these resolutions, I’m going to reference the post “Creating a plan to achieve your 2010 resolutions.” I’m also going to keep up with all of my first-quarter resolutions to maintain the energy levels necessary to help me with these second-quarter goals.

What are your resolutions for April, May, and June? How are your resolutions progressing for 2010? Share your resolution stories in the comments.