Mapping Power: Using design to get where we want to go

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Chart used by the Friends of the High Line to excite the public and win its support. This projected timeline shows plantings and bird species they will attract to the High Line during the first four years. Image © 2004. Field Operations with Diller Scofidio Renfro. Courtesy the City of New York.

John Emerson writes about the power of visually mapping power as a tactic to effect positive social change. In the article published in Communication Arts, he uses a variety of different examples such as how Friends of the High Line used visuals to raise the funds to save the elevated rail line in Manhattan and transform it into a unique, elevated public park; the effectiveness of Al Gore’s message as designed by Duarte Design; a chart providing the power relationships contained within the civil strife in the Congo or even the process of domestic violence in households. As he says,

What is power? It’s an abstract dynamic, an engine behind the visible world. Power can be found in relationships, in the flow of resources or information, in signs, symbols and ideas or built into the environment. There’s no doubt that visual media has the power to influence an audience, but visual media can also be used to visualize power itself. Visualizing power is a way of interpreting and understanding it. And this understanding can become a basis for challenging it. Design can be used to describe and locate power, to pressure those who hold power, and ultimately to facilitate and generate power by bringing people together.

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Its Electric!: Herman Miller Slides into Energy Management

eames HM.jpgWith sales down nearly 30% in the last quarter, Herman Miller is busy restructuring, consolidating its manufacturing operations, and…diversifying beyond furnishings. The company best known for industrial design classics of yesterday (by the likes of George Nelson and Charles and Ray Eames) and today (Don Chadwick and Bill Stumpf‘s Aeron chair) is focused on a new product that you won’t be able to see, let alone sit on: Convia, a high-tech wiring system that allows offices, restaurants, and stores to integrate power delivery and save big on electric bills. Developed in consultation with Applied Minds as part of Herman Miller’s initiative to explore new lines of business in the wake of the 2001 recession, Convia aims to make traditionally rigid electrical infrastructure flexible. Mina Kimes explains how it works in the current issue of Fortune:

Normally, if an office manager wants to split, say, a conference room into two offices, he has to rip out the walls and hire an electrician to put in new wiring so that each office can control its own lighting. With Convia, the wires running through walls or cubicles are “smart,” so no electrician is necessary, just install a switch and point a wand at every lighting fixture you want the switch to control. In a flash the room is divided into two separate circuits.

The system, which also controls temperature and electric devices, can translate into big energy savings. Early adopters include the U.S. Green Building Council, whose new Perkins+Will-designed corporate headquarters in Washington, D.C. is “Convia-enabled.”

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Scarcity is the father of low cost innovation

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The Economist writes about jugaad, referring to an innovative, low-cost way of doing something – as goods and services are provided in India at a fraction of the cost of those in developed countries. From the Tata Nano to the Chinese lithium-ion battery that’s easier to make at less than one third the price, its the domestic conditions of scarce and expensive resources and materials coupled with less than wealthy customers that drive these jugaad innovations.

But its not all high tech or corporate R&D, says the article, as rural innovators are also coming in the limelight with their cost effective, grassroots solutions to everyday challenges,

Anil Gupta, of the Indian Institute of Management, helps run the Honey Bee Network, which encourages grassroots innovation in a number of countries. The projects he has been involved with include a refrigerator built from clay, which uses no electricity yet can help keep vegetables fresh for several days, and a cheap crop-duster in the form of a sprayer mounted on a motorcycle.

Many of these were demonstrated recently at a workshop held to promote Grassroots Innovation Design and Sustainability (GRIDS) in the Indian city of Pune. They hold a very real potential for sustainable solutions, developed as they are under conditions of scarcity, often repurposing or reusing materials, using the minimum of fuel or even recycling energy – for example, figuring out how to charge a cellular phone from the exhaust of a motorcycle. But the problem of funding remains as they’re often under the radar of investors nor have the capacity to raise money. One hopes they’ll find a way to inspire a new approach to product development in these recessionary times, a jugaad solution to conserve the future of our planet.

[photo credit: Rinku Gajera}

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AIGA Affirms No Spec Stance

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In a world of crunched corporate budgets and proliferating online open calls, AIGA this week affirmed its longstanding policy against speculative work—work done prior to engagement with a client and in anticipation of being paid if selected. After reviewing the policy in the context of the changing marketplace, the AIGA board of directors maintains that spec work “can compromise the benefits of effective design for both clients and designers—and that a designer fully engaged in a client’s business challenges is necessary to an effective solution.” The professional association for design says that it recognizes that the decision to engage in spec work is up to individual designers. At the same time, AIGA is committed to making designers aware of the associated risks. “By providing educational information on what it means to do work without the promise of compensation, and the resulting risks for both the client and the designer, we hope to empower every designer to make an informed and intelligent decision on an individual basis,” said AIGA executive director Richard Grefé in a statement issued this week. Read on for AIGA’s full, updated position on spec work.

(Image: Von for No!Spec)

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Michelle Kaufmann Decides to Pull the Plug on Her Design/Architecture Firm

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Almost over his bout with jet lag, this writer is slowly getting back to normal. But due to some lingering brain haze, let’s just get to the meat and potatoes of the day’s happenings and keep this short and sweet, okay? First up, some sad news from earlier this week when Michelle Kaufmann, one of architecture’s very rapidly-rising stars (and one who knew how to hire good PR people to put together press releases, we might add), announced that she has decided to pull the plug on her firm, Michelle Kaufmann Designs. She cited the economy as the reason (of course), but in particular that one of the factories who was helping create her oft-discussed pre-fab houses went bankrupt. That, on top of people ready to buy her buildings were finding it increasingly more difficult to set up deals with lenders, and it was a perfect storm, driving the firm into a downward spiral that reached it’s sad conclusion this week. Here’s a bit:

“We had gotten lean, and I was sure we were going to survive, but two weeks ago we had a factory partner close, we had a number of projects which were ready for construction that looked like the financing was all set and then the lending fell through and it all happened all at once,” she said. “It is so difficult for a small company without big cash reserves to deal with that all happening at once.”

The painful process of corporate product development

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When I saw that diagram above, which is an approximation of the product development teams at Sun and Apple, I thought the same thing as you: Where the heck’s the industrial designer?

Even in diagrams, it seems, we are invisible. Sigh.

The diagram is from an article on corporate product development processes in Product Design and Development. If you’ve ever wondered how stuff gets made outside of design firms, in situations where you’ve got literally dozens of departments that all have to sign off on various parts of the process, then this will make fascinating reading for you.

Of course, if you’ve already lived this process, as a designer it can be just plain frustrating. An excerpt:

Example #2: (Industrial Design vs. Mechanical Engineering)

At Sun we had a very talented Industrial Design (ID) group. On a new “Thin Client” computer project, the manufacturing and design strategy called for utilizing an external OEM partner in South Korea. A problem came up during development which highlighted the very different views (assumptions) we had of each other’s processes.

Early in the project the ID group released a cool looking 3D surface CAD model of the enclosure. The OEM ME’s began adding detailed features such as wall thickness, mounting bosses, ribs, etc. However when they came across a problem they did what they normally do – they fixed it! …but didn’t tell us.

A month and a half later the ME’s sent back 3D CAD models of the finished enclosure for our review and approval. I setup a design review which included the lead Industrial Designer. The ID person noticed that a change had been made to the top vents. The change violated the new corporate “design language”.

This was bad because the new computer was one of a family of products that were being introduced with the new look. The vent shape was a key design element used to identifying the next generation of faster/better computers.

It turns out that the OEM’s mechanical engineers discovered early on that the vent shape would have prevented the parts from coming off of the plastic mold so they changed it. Apparently, they considered the change minor, not worth mentioning, and in the interest of time simply made the change.

The lead Industrial Designer was angry that he hadn’t been informed of the problem. He assumed he would be consulted whenever a change affected aesthetics which was modus operandi for all previous projects where the mechanical design was done internally….

Read the whole piece here.

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Design principles for rural mobile phone users

Adaptive Path have recently put up a project specific microsite sharing the results of their work on “Mobile Literacy:Designing Mobile Technology for Emerging Markets” including video interviews with specific users in rural western India. Also shared is their comprehensive framing of design principles for such a target audience, one that takes their contextual knowledge of communication technology, consumer electronics and literacy into account. Here’s a noteworthy snippet,

Design for Cultural Relevance

Support existing needs, values, networks and experiences.

Cultivate Accurate Mental Models
Design interactions that do not rely on western conventions and metaphors. The system should rely on organization principles, communication methods and iconic representations that are relevant to local experience. Recognize the cultural norms of verbal communication and spatial memory.

Evolve a Known Technological Experience
Create a solution which builds on experience with culturally familiar objects: cars, radios, calculators, televisions and bicycles instead of computers, websites and video games. Explore direct feedback, single-button functions and mechanical clarity.

Emphasize Local Adoption Styles
Create technology and interfaces that can match how people live; India is not discreet or quiet so a solution should be vibrant and expressive of Indian society, culture, religion and way of life. It should also assume the mobile devices are shared and that conversations may involve many people speaking to many, rather than one to one conversations on a personal device.

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Alissa Walker on Dan Pink

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Alissa Walker’s got a great interview with Dan Pink up on Dwell, author of A Whole New Mind: Why Right Brainers Will Rule the Future, and The Adventures of Johnny Bunko. In it, he talks about the importance of design literacy for non-designers–something that he says should be as important as teaching long division in schools:

I don’t mean that everybody has to be a great designer, but everyone has to be literate in it. In the same way I consider it up there with numeracy. That is, to be in business, let alone to be a fully-functioning member of a democratic society, you have to be numerate, you have to know a little math. I think the same thing is true now about design thinking: You don’t have to be a great designer, but you have to be design-literate. I think the capacity to explain what design is, to show what design is, to tell stories about design, to educate people about design, does a hugely important service. It’s actually helping designers by educating their clients for them.

One way to educate your clients? Pink talks about keeping a design journal, which he uses as a way to sketch out examples of good and bad design that he encounters throughout the day. But is it a Moleskine, we wonder?

Pink will be headlining Dwell on Design, on June 26-28 in LA, and Core77 readers can save $15 on Exhibition Plus with DWELL8B and $50 on Dwell Conference Plus with DWELL987M. Register at dwellondesign.com.

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Letter from Finland: Say ‘Open Sesame’ to innovation

How do you kickstart innovation and economic growth when all the world is hurting? You open the door to your larder to the community with a generosity of spirit and sense of openly sharing for the greater good.

Every major corporation in the world has a larder full of Intellectual Property, projects that emerged from the depths of R&D or design that never make it to light for one reason or another. The majority hold on to their patent portfolios seeking to maximize the return on their investment dollars, both in terms of time and money, one day. Then there are those who take that famous Finn, Linus Torvald’s ‘open source’ philosophy to heart.

Nokia has just announced plans to give away all the concepts, IP, designs and ideas that emerged from their R&D but will never make it through their production lines. They see it as a form of CSR or even ‘recycling’:

There is a direct link to corporate responsibility though. Not only does this impact consumers (more ideas developed into products) but it also impacts employees (see the previous note on scientists and developers seeing their ideas come to life) alongside giving more local businesses a helping hand. This initiative can’t be underestimated for its potential impact. It’ll be interesting to see how it pans out over the next three years. We’re hoping to keep tabs on those ideas that get passed out and what happens to them in the next stage of their development cycle.

but its more than simply corporate social responsibility or giving back to your community and roots. For all of us who may have felt the frustration of ‘non disclosure agreements’ or ideas that gathered dust on client’s shelves, its a message of hope that if an idea or concept does not make it to development, it can still see the light of day, somehow, somewhere.

Its also an exercise in social and economic development of an industry sector, since this ‘donation’ of IP will be accompanied by funding and business development support by other players such as Tekes, Technopolis and the local cities themselves. Here’s different snippet for an idea of the kinds of products and services being shared,

The innovations released by Nokia are in areas such as environmental and energy-related solutions, location based services and advertising, near field communication, mobile security, health care applications and future internet services, among others. The objective is to evaluate the thousands of available innovations and select around one hundred to be matched with a company which demonstrates the best ability to exploit them, and which is then granted funding for further development and commercialization.

Imagine turning the whole ‘startup approaches the VC’ concept on its head – demonstrate you’ve got the ability and competence and we’ll not only give you the concept developed with the kind of resources no start up could ever command but there’s funding available as well as business development support. Or to put it another way,

“Speeding up the economy calls for a new degree of openness. We hope that the Nokia Technopolis Innovation Mill sets an example that companies across other sectors will follow. The current economic climate is just right for a critical evaluation of intellectual property portfolios and the release of the innovations that are more suitable for others to exploit,” continued Aho.

Who was it who said that ‘Ideas are free, its what you do with them that counts’ ? I don’t recall, but I do look forward to seeing what happens when idealistic concepts of openness, sharing, community spirit and doing good are manifested so tangibly with the euros to back them.

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Humin – because innovation is a human business

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Humin is a programme developed for Flemish SMEs and start-ups that creates competitive advantage through people-centred innovation. Sponsored by Limburg/Genk, Design Region Kortrijk, and FlandersInShape, Humin puts design at the heart of every business, enabling Flemish managers to become more effective and more successful. The focus of the programme is on understanding the people who use an organisation’s products and services, using design methods to translate these insights into tangible, bottom line benefits for business.

Over the next two years, Humin will have 1.4 million Euro available to connect businesses and designers, providing innovation tools and methods to SMEs and innovation training to designers. Through intensive workshops and one-on-one interventions, designers will coach organisations in the skills necessary to identify opportunities for innovation within their businesses. They will then help their clients to develop these insights into new products and services through design.

>> Read press release

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