Book review: Designing Universal Knowledge, by Gerlinde Schuller
Posted in: UncategorizedNot so long ago, in the Cameron Crow eighties of “Say Anything,” sitting down to read an encyclopedia or a dictionary would have represented the very pinnacle of uncoolness. These days, however, a surfer can view Wikipedia intending to find some pictures of the Chicago World’s Fair and walk away with an encyclopedic knowledge of the history of serial killers in the United States (OK, the surfer was me, but I’m stable … promise). Over a decade ago, one of the keynote speakers at my graduation gave a presentation on these things called “hyperlinks” and how they were going to change the world. I’ll admit that at the time, the whole affair seemed pretty dorky, but the gulf between the boredom I felt while sitting in the auditorium and my enthusiasm about Wikipedia today encapsulates the difference between hearing about a new technology and actually using it.
Gerlinde Schuller’s Designing Universal Knowledge attempts to fill the rather large gap between the print experience of reading an encyclopedia and the hypertext meandering typified by the Internet. The first of three books, or reports, called “The World as Flatland,” it addresses the difficulty in providing an accessible user experience to a “universal” audience. Organized as an encyclopedia from A-Z, Schuller tackles entries as modern as “Hacking” and as ancient as the “Library of Alexandria.” Cross indexed entries are underlined and written in blue text, just like live links in webpages, only you have to turn the pages to see the results. Indeed, this reviewer remains slightly confused about the nature of the publication (even after visiting its website, as to whether a printed book was indeed the right format for this meticulously cross indexed work. While virtually every article was interesting as a stand-alone case study, the format of the book remains somewhat confounding. Initially I’d expected a manifesto that answered the question of how one could design universal knowledge for the information age, but I found instead a collection of issues, questions and observations about the complexities of the sort of world that might require universal design. I’d hoped for something more definitive than an assortment of interviews and concepts that demonstrate that even the quest for universal knowledge can’t be defined universally. Then again, perhaps that reflexive self-reference is the only way to fully understand our networked world.