You go shopping, buy a bunch of things, and bring them home. Later on, you decide to return a number of items. That’s a great way to unclutter, right?
Well, sometimes — and sort of.
Certainly, you’ll want to return anything that’s defective. I bought some shoes online earlier this year and they looked exactly like what I wanted. But when they arrived, I found out they squeaked when I walked. Fortunately, I had bought them from a site that makes returns very easy.
On the other end of the spectrum, some returns are questionable, even if stores accept those types of returns. I don’t think it’s okay to buy a dress, wear it to a special event, and then return it. Nor do I think it’s okay to buy a nice TV right before the Super Bowl and then return it after watching the game. Some stores are fighting back against this practice, as The Cut reports:
Bloomingdale’s has had enough. … So they’re attaching three-inch black-plastic tags to visible places on clothing, like the front bottom hemline. … The new devices on Bloomingdale’s clothing are unhidable; once removed, they cannot be reattached. No more wearing and returning, unless you decide to pretend “visible tags” are a new trend.
But many other return situations are less straightforward. I’d never really thought about the problems returns can cause until I read a discussion on Ask Metafilter, where a number of members who worked in retail shared what goes on behind the scenes. Here are just two of the many perspectives:
I can talk about retail for clothing, two industries I worked retail in. For clothing, if the garment was still selling at full price, and showed no signs of wear, we would re-tag and sell it again at full price. If it were no longer selling at full price, we would re-tag and sell it at the current sale price. If it did show signs of wear but we were obliged by policy to accept it, we’d deeply discount it, donate it or just throw it in the trash.
I can tell you from my experience in working at Restoration Hardware and at a few convenience stores/pharmacies: a good portion of stuff is thrown out. Everything that is possible to put back on the shelf is (unopened, like-new packages, unworn clothing, unused cushions and the like) and all products that can be returned to the manufacturer are. This is, at least at those stores, maybe 40% of returns. Everything else is logged and thrown away. We are trying to find more avenues to donate returned items, but most items that are returned are thought of as liabilities. … If you’ve tried on headphones, they were chucked. I mean, would you want to buy something that someone else had put in their ears?
Another thing I just learned is that a number of retailers are using a program called The Retail Equation aimed at helping to eliminate return fraud and to control what the company calls returnaholics. Some of these returnaholics may have a problem with compulsive shopping and need help in fighting that condition.
But most of us can be more thoughtful about our initial purchasing behaviors. If we don’t buy things we don’t need we won’t have to return those things we later don’t want, irrespective of the reason. Additionally, do we have valid reasons for the returns we do wish to make? Or, are we needlessly creating more work for the stores, and causing good merchandise to wind up in the trash? Would donating the item to a charity that needs that item be a better way of handling the unwanted merchandise?
Of course, if you need to return defective merchandise, you’ll want to be very aware of the store’s return policy. I overlooked this recently, and bought some non-returnable “fits all sizes” socks, which didn’t come close to fitting me. I wound up donating them to charity. When making purchases, you’ll want to check for:
- Whether the item is returnable at all.
- How long you have to make the return.
- If a receipt is required.
- Whether you’ll get cash or a store credit.
- If there’s a restocking fee.
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