Redesigning International Disaster Response, Part 2: The Challenges

In Part 1 we discussed the various organizations that take part in international disaster response, including the United Nations and the Red Cross. In this post, we’ll look at disaster response vs humanitarian aid, as well as the challenges that disaster response faces on the global stage.

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Distinguishing Disaster Response From Humanitarian Aid

By their very nature, the timelines for providing disaster assistance versus delivering humanitarian aid are quite different. Disasters themselves are usually over within a matter of hours, while the bulk of the aftermath is over within a number of days. Humanitarian crises, however, are often the result of a prolonged series of events that cross some sort of threshold definition and are thus thrust onto the world stage. The difference, succinctly put, is short-term suffering as opposed to long-term suffering. However, as we have seen in Haiti, New Orleans and any number of locales, disasters are often degenerate into full-blown humanitarian crises.

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The resources necessary to respond to one or the other are also quite different. For instance, the Urban Search and Rescue Task Force groups of the United States’s Federal Emergency Management Agency (FEMA) are self-reliant for up to 72 hours, the normal lifespan of a disaster. During the lifespan of a humanitarian crisis, the Task Force would soon discover itself without enough resources for the length of the event. Thus, it is important to accurately define the nature of the crisis before sending resources for response and relief, lest the rescuers find themselves in need of rescuing.

Challenges for the Future of International Disaster Response

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1. A Real Unified Response

When an international disaster occurs, the responders consist of urban search and rescue (USAR) teams, disaster medical assistance teams (DMATs), transportation crews, and logistics coordinators from all levels of local, government, international and non-governmental organizations. What is often overlooked, though, is that “the burden of dealing with a disaster is never felt more intensely than at the community level.” It is absolutely paramount that external responders can effectively interface with residents and government officials in the disaster area. This often means that local capacity must be developed and trained ahead of time in order to ease interaction in an emergency setting. In the United States, where protocols like the Incident Command System (ICS) and the National Incident Management System (NIMS) exist, cooperation is significantly smoother. On the international scale, however, language and political barriers make such cooperation and coordination more difficult.

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Amplifying Creative Communities 2011 Northwest Brooklyn: The Opposing Designs of Urban Activism

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amplified_sharing.pngThis is the first in a 3-part series from Cameron Tonkinwise, sharing learnings from a two-year project from the New School’s Design for Social Innovation and Sustainability (DESIS) Lab. Amplifying Creative Communities, works to research, promote and amplify community-based solutions for sustainability.

The United States is proud of its commitment to competitive markets as efficient ways of organizing society. But as we all know—from every time we catch a flight, or go to the doctor, or try to negotiate a new wireless or wifi contract—the United States is far from efficient, let alone filled with elegant human-centered experiences. This is especially the case in larger-scale or infrastructure-related contexts, like much of city-life.

This is also not a new complaint about the United States. King C. Gillette, before and after designing a way of shaving that required less skill (but that could only be affordable if disposable), was fed up with the inefficiencies that he felt arose from competition. The response he worked on tirelessly throughout the end of the 19th Century into the first decades of the 20th Century, pitching the idea to President Roosevelt and Henry Ford as well as the general public, was the establishment of a People’s World Corporation, a single company that would build the one metropolis needed to house the entire US population in identical towers of serviced apartments near its hydro-electric power-source, Niagara Falls.

tonkinwise_worldcorporation.pngKing C. Gillette’s World Corporation

Perhaps our current problem is that we live in failed attempts to realize Gillette’s ambiguous utopian designs. Our cities comprise dense apartments poorly serviced by pseudo-monopolies. And perhaps this is why our current faith seems to be now on the opposite kind of design: not the modernist total design, but evolutionarily aggregated micro-designs.

For example, consider the number of attempts to ‘crowd-source’ city redesign just this year in New York City alone:

A. is for Amplifying Creative Communities
A Rockefeller Foundation funded 2-year project of the Parsons DESIS Lab [of which I am contributing researcher] exploring sustainable social innovations by communities around New York City, and how design could make those innovations more robust and more widely adopted.

B. is for By the City/For the City
A competition and festival produced by the Institute for Urban Design (also in part funded by Rockefeller Foundation) that solicited public ideas for improving public space in New York City.

C. is for Change by Us
A platform initially developed for the Bloomberg Administration in New York City by Local Projects, resourced by CEOs for Cities and the Rockefeller Foundation (the contemporary heirs to Gillette’s social vision?) that allows citizens to identify urban betterment needs that the platform then connects with appropriate government agencies and community groups.

These are, in addition to already existing platforms for co-re-designing cities, such as ioby.org (crowd resourcing platform for environmental improvement projects [I am on their Board]), kickstarter (here’s their page on urban redesign projects put together by the World Resources Institute), and openideo.com.

Stepping back to overview all this, it would appear that our urban problem is not lack of ideas. In a way that King C. Gillette would recognize, there is almost frustrating redundancy in not only what people think should be done, but places in which they can express these desires. The issue is rather how to realize all these ideas, or even just some of the good ones.

Compared to the first year of the Amplifying Creative Communities project, which took place in the Lower East Side, this second year’s exhibition pays more attention to the stories of individuals who are fighting to materialize their innovations in Northwest Brooklyn (neighborhoods that include Greenpoint, Williamsburg and Bushwick). As Lara Penin, Assistant Professor of Transdisciplinary Design at Parsons the New School for Design and Co-curator of the exhibition and its workshops this November, notes, the narratives of heroically creative people, if you can find and capture them, are inspirational, and more appropriate to the United States’ approach to social innovation.

What emerges from these stories is a rich picture of what it means to attempt change in dense urban contexts. They provide lessons for what a networked approach to social change demands, as opposed to Gillette’s total designs and the competitive market’s nondesigns:

There’s not much room /
There’s always space somewhere

There are lots of different kinds of cities, with different horizontal and vertical scales and densities, and within each of those cities are lots of different kinds of conditions. But in cities like New York, the number of people keen to be there means that nearly every square foot is programmed, usually with something expensive enough to deliver a growing return on investment to the owner. Further, what is there is invariably set in concrete, either literally, or, in the case of property rights, metaphorically. This means that urban change is difficult. Since there is no room to add onto the existing systems or structures, the task is one of ‘unbuilding cities’ (to use the nice title of a book), which is very difficult.

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Collaborative Tools for International Disaster Response Part 1: The Players

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As the human civilization continues to evolve, our world is only getting more dangerous, not less. Natural disasters—including but not limited to the earthquakes, tsunamis and hurricanes of recent memory—happen with surprising frequency and are in part due to our decaying climate. Meanwhile, man-made disasters from building collapse to nuclear meltdown will continue to become more complex and more fatal as the human ego desires taller towers and more powerful sources of energy. Lastly, acts of terror seem an almost commonplace part of everyday life in many parts of the world—and, grim though it may sound, they will not end any time soon. As these disasters grow and claim more lives, new methods of prevention, response and recovery will be required.

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In first world countries, disasters are clearly distinct from the normal state of events. However, in developing countries, the distinction between events requiring disaster response and those requiring humanitarian assistance is less clear. Non-governmental humanitarian aid organizations are often at the front lines during disasters and are able to intervene in these situations where countries with more specialized disaster response resources are impeded by political affairs. The challenges presented by disaster response efforts include “four common operational problems: (1) difficulties in interagency communications, (2) ambiguity of authority, (3) poor utilization of special resources, and (4) unplanned media relations.” The need has arisen for a way to better coordinate cross-organizational and governmental response to disasters on the global scale.

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The Role of the United Nations

In the international arena, disaster response systems have become increasingly difficult to maneuver as political rivalries dominate agendas and non-governmental organizations (NGOs) bear the largest burden of humanitarian assistance. As with many international situations, the United Nations—specifically, the Office for the Coordination of Human Affairs (OCHA)—is intended to take charge during global catastrophes. The goal of OCHA is to “bring together humanitarian actors to ensure a coherent response to emergencies.”

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Commanded by the Under-Secretary-General for Humanitarian Affairs and Emergency Relief Coordinator, the OCHA includes divisions for Coordination and Response, Emergency Services, Communications and External Relations. Larger branches include the Surge Capacity Section (SCS), which manages massive influxes of responders, and the International Search and Rescue Advisory Group (INSARAG), which develops procedures for urban search and rescue.

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Non-Governmental Organizations

The most prominent of the NGOs involved in disaster relief include the International Red Cross and Red Crescent Movement and the International Rescue Committee (IRC). The former consists of a series of distinct organizations that collaborate under the auspices of the International Federation of Red Cross and Red Crescent Societies (IFRC), which was founded in 1919, more than fifty years after the initial creation of the humanitarian group. Under international humanitarian law, which is composed of the Geneva and Hague Conventions, the International Committee of the Red Cross (ICRC) is the only body with authority to enforce the Conventions. As such, the various entities of the Red Cross are greatly respected as a do-gooder force around the world.

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The International Rescue Committee (IRC) was originally founded in 1933 as an American counterpart of a European disaster relief group. During World War II, the organization began focusing more on providing aid to refugees. The IRC maintains an Emergency Response Team, deployable within 72 hours, to assess the needs of a humanitarian crisis. Preparedness strategies include supplies pre-positioned around the world at hubs like Dubai’s International Humanitarian City and a roster of emergency personnel for short-notice deployment.

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Redesigning International Disaster Response, Part 1: The Players

disaster1.jpg

As the human civilization continues to evolve, our world is only getting more dangerous, not less. Natural disasters—including but not limited to the earthquakes, tsunamis and hurricanes of recent memory—happen with surprising frequency and are in part due to our decaying climate. Meanwhile, man-made disasters from building collapse to nuclear meltdown will continue to become more complex and more fatal as the human ego desires taller towers and more powerful sources of energy. Lastly, acts of terror seem an almost commonplace part of everyday life in many parts of the world—and, grim though it may sound, they will not end any time soon. As these disasters grow and claim more lives, new methods of prevention, response and recovery will be required.

disaster2.jpg

In first world countries, disasters are clearly distinct from the normal state of events. However, in developing countries, the distinction between events requiring disaster response and those requiring humanitarian assistance is less clear. Non-governmental humanitarian aid organizations are often at the front lines during disasters and are able to intervene in these situations where countries with more specialized disaster response resources are impeded by political affairs. The challenges presented by disaster response efforts include “four common operational problems: (1) difficulties in interagency communications, (2) ambiguity of authority, (3) poor utilization of special resources, and (4) unplanned media relations.” The need has arisen for a way to better coordinate cross-organizational and governmental response to disasters on the global scale.

disaster3.jpg

The Role of the United Nations

In the international arena, disaster response systems have become increasingly difficult to maneuver as political rivalries dominate agendas and non-governmental organizations (NGOs) bear the largest burden of humanitarian assistance. As with many international situations, the United Nations—specifically, the Office for the Coordination of Human Affairs (OCHA)—is intended to take charge during global catastrophes. The goal of OCHA is to “bring together humanitarian actors to ensure a coherent response to emergencies.”

disaster4.jpg

Commanded by the Under-Secretary-General for Humanitarian Affairs and Emergency Relief Coordinator, the OCHA includes divisions for Coordination and Response, Emergency Services, Communications and External Relations. Larger branches include the Surge Capacity Section (SCS), which manages massive influxes of responders, and the International Search and Rescue Advisory Group (INSARAG), which develops procedures for urban search and rescue.

disaster5.jpg

Non-Governmental Organizations

The most prominent of the NGOs involved in disaster relief include the International Red Cross and Red Crescent Movement and the International Rescue Committee (IRC). The former consists of a series of distinct organizations that collaborate under the auspices of the International Federation of Red Cross and Red Crescent Societies (IFRC), which was founded in 1919, more than fifty years after the initial creation of the humanitarian group. Under international humanitarian law, which is composed of the Geneva and Hague Conventions, the International Committee of the Red Cross (ICRC) is the only body with authority to enforce the Conventions. As such, the various entities of the Red Cross are greatly respected as a do-gooder force around the world.

disaster6.jpg

The International Rescue Committee (IRC) was originally founded in 1933 as an American counterpart of a European disaster relief group. During World War II, the organization began focusing more on providing aid to refugees. The IRC maintains an Emergency Response Team, deployable within 72 hours, to assess the needs of a humanitarian crisis. Preparedness strategies include supplies pre-positioned around the world at hubs like Dubai’s International Humanitarian City and a roster of emergency personnel for short-notice deployment.

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The Messy Art of Saving the World: After the Egyptian Revolution

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This is the second post in a 7-part series from Panthea Lee of service design consultancy, Reboot. In The Messy Art of Saving the World, Lee will explore the role of design in international development.

Every successful revolution carries great expectations. But while the day a regime falls is historic, the period immediately after is what sets the precedents which will impact a society for generations.

Take Portugal: After the 1974 Carnation Revolution, the post-revolutionary government struggled with reforms designed to simultaneously loosen the state’s grip on the economy and deal with the influx of Portuguese returning from former overseas territories. It took the country 16 years to recover from the resulting economic collapse. Today, Portugal remains mired in a glut of public servants, mounting sovereign debt, and a regulatory vacuum, a situation that prompted one revolutionary to declare that had he known the direction his country would go, he would not have participated in the revolution at all.

In short, Day One of a revolution is important, but students of history know that the real work of governance—and the risk of serious consequences—begins on Day Two.

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That’s why, after the Egyptian revolution, Reboot rushed to the country as quickly as possible. We landed nine days after Hosni Mubarak was ousted—a chaotic, important time in the country’s transition, as well as in the foreign response.

The international community had started preparing to support Egypt’s transformation almost as soon as citizens took to the streets in early 2011. Yet simultaneously, concerns for safety led almost all institutional personnel to leave the country. While all eyes were on Egypt, few eyes were actually on the ground. Press reports and special interest groups had their own biases and blind spots, leaving big question marks about who was doing what, and who the international community should support. Significant investments were being planned without a clear idea of what was actually happening.

I’ve written before about the common shortcomings of traditional approaches to international development and governance; the willingness to craft programs from afar is among the biggest. It’s also an area that the discipline of design is well-suited to address.

We at Reboot knew that without an educated understanding of the mechanics of the revolution, future aid and investment initiatives had, at best, a good chance of failure. So, before the standard slew of governance, democracy and rule of law programs was rolled out, we went to Egypt to pursue a design research program. We planned to (and did) share the results with institutions that were planning investments in Egypt in the coming months and years, to inform their policy creation and increase the positive impact of their programs.

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We decided to focus our research on identifying the groups that would play key roles in the new governance structure. Prevailing media narratives had focused on a relatively small, digitally connected and Western-friendly group—basically, youth activists on Twitter. While these youth were certainly part of the revolution, Western media reports tended to overplay their structural importance to a society where many diverse groups were driving the revolution and would drive the post-revolutionary period as well.

We wanted to tap into the experience, credibility, networks and organizational prowess of these other groups, neglected but important actors. They would be critical in creating a more participatory Egyptian governance system, and they deserved attention and support.

We conducted a robust assessment of Egyptian civil society and the role various actors could play in the post-revolutionary period and beyond. The two of us from Reboot who led the project worked with a local team of three journalists and one university student. All were Egyptian, and each had critical connections to the four towns and cities we visited—four, by the way, is three more than international governance specialists in Egypt typically visit—lending us critical clout in a country where wasta (connections or influence) is everything.

Our research process stresses in-depth interviews, both scheduled and ad-hoc, and always in the contexts of where people work and live. We spoke with 200 individuals (199 Egyptians) from all walks of life—day laborers and government officials, farmers and lawyers, labor organizers and white-collar professionals. (For a detailed explanation of our research methods, you can read this post on our blog.)

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Urbanized: A Conversation with Gary Hustwit

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First, Helvetica. Then, Objectified. Now, Urbanized. You might think Gary Hustwit, director of the recently completed trilogy of films on design had a deep involvement with the design world prior to making Helvetica. He didn’t. He worked in the music industry, made a few music films (including the acclaimed Wilco doc I am Trying to Break Your Heart), and tried his hand at designing a few typefaces. But, the trilogy simply grew out of a somewhat obsessive curiosity about design and how it happens, and a desire to reveal how it impacts our everyday.

Hustwit’s status as a (former) design outsider is precisely what is so great about his films. He views the processes behind things like the creation of the New York City Subway Map and the detailed decisions made in designing the iPod, as novel and exciting. He asks questions a designer wouldn’t, and tells the stories of design in a (somewhat) objective, journalistic way. His films reveal the processes and decisions made by designers, but most essentially, they show the impact that these decisions have on us.

While all three of his last films may seem very specific at first glance, Hustwit takes a democratic spin on design with all, remaining very cognizant of telling the story simply and to the largest audience that may be interested. He wanted to talk to designers about design, but he has no desire to make films that just speak to designers. Urbanized, the final film in his trilogy, focuses on the design of cities. Hustwit’s approach, emphasizing how design affects us all, comes across most clearly in this film. More importantly, he reveals how ordinary people can affect design.

Illuminating this is Hustwit’s response to the notion that a trilogy on design, starting with graphic and moving to industrial, would naturally move to architecture. In response, Hustwit explains, “I’ve always been interested in architecture, but there have been a lot of documentaries about architects and about architecture. But mostly I wanted to explore architecture in the context of the city rather than just looking at buildings. I was more interested in the public realm than the private realm of just buildings; and also, how those two interact.”

Hustwit continued, “I like the idea of showing how design affects our lives and then showing the people that are responsible for that design. In this case, that happens to be as much ordinary citizens as trained professionals.”

urbanized_detroit.jpgDetroit

Helvetica and Objectified are both composed of tons of great footage in design studios, showing sketching, modeling and manufacturing, interwoven with designers talking about their craft. The footage in Urbanized, shot beautifully again by Director of Photography Luke Geissbühler, is of public space—streets, sidewalks, parks, public transportation. The talking heads are architects and urban planners, yes, and also developers, politicians, activists, artists and typical citizens.

Urbanized, like Helvetica and Objectified, gives a brief history on the subject, touching on Jane Jacobs, and also talking to Oscar Niemeyer about the failed ideal of Brasília. The capital of Brazil, planned and developed in the 1950’s with Lucio Costa as principal planner and Niemeyer as principal architect, Brasília was designed from plan-view. Its buildings are solitary structures, with beautiful looping roads connecting them, but trying to walk anywhere takes hours.

“You can design whatever you want, whatever building or development or piece of the city that you wanted to do as a professional or a developer or city government; but, if people don’t use it and don’t adopt it and take ownership of it, it’s a failure. So, from that standpoint, ordinary citizens are a huge factor,” Hustwit said.

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The Messy Art of Saving the World: Three Things Every Designer Should Know About International Development

DesignxDevelopment-Post1.jpgThis is the first post in a 7-part series from Panthea Lee of service design consultancy, Reboot. Lee will explore the role of design in international development, The Messy Art of Saving the World

International development and governance projects have a notorious track record. Every day, it seems, we hear another report of foreign aid siphoned off by corrupt officials and projects losing money to bureaucracy and inefficiency.

Take this story, published last year in The New York Times: The Egyptian government, hoping to increase internet access, had established over 2,000 telecenters across the country. But an independent researcher found that almost none of the centers were functioning; in one city, just four out of 23 were active. The telecenters weren’t being used in large part because they weren’t even necessary—the rise of internet cafes in Egypt had made them redundant.

“The failure, in other words, was in not understanding the ecosystem in which the telecenters would be operating,” said the Times.

Too often, projects like these are born and developed by corporations, foundations, governments, and other institutions without a day-to-day understanding of the lives of the people they’re meant to help. There’s no shortage of good intentions, hard work, and committed individuals. Where the field of development falls short, however, is in process.

This is where the discipline of design can help; its tools and principles can help address the flaws in strategy and process that plague the field, and help develop programs that impact people’s lives in concrete ways.

Right now, many disparate voices—both from development and governance and from the field of design—are working to articulate how design can improve societies all over the world. It’s thrilling to see so many talented designers excited about the possibilities. But this movement is still new, and while a lot of people are talking, too few are putting the practice into action.

One challenge lies in the gap between the discipline of design and the fields of development and governance. The latter two, like any other field, are fraught with history, political complexity, and operational challenges that a newcomer cannot fully grasp. Colleagues in the development sector and from other public institutions have complained that they are being bombarded by enthusiastic designers who have little understanding of the fields they’re so set on revolutionizing.

Just as the Egyptian government needed to look closely at a city before throwing in a telecenter, designers need to build an understanding of these fields before jumping in to innovate.

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Kickstarting a Difference: Smallbean x Design Museum Boston Hope to Pair Nonprofs with Designers

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Our friends behind the Design Museum Boston, Derek Cascio and Sam Aquillano, are trying to Kickstart a project called “Designing a Difference” to unite nonprofit organizations with teams of industrial designers. This isn’t the first time that Cascio and Aquillano have turned to Kickstarter for funding; we were glad to see their extremely successful “Retail: Retell. Recycle. Rethink.” exhibit come to fruition at the Prudential Center in Boston. Each project will culminate with an exhibit of the process behind the collaboration in order to educate the public about design and innovation.

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“Designing a Difference” already has its first client: Smallbean, a nonprofit from Boston. Smallbean provides solar-powered computer labs to schools across Africa, allowing citizens to participate in this globally connected world. Additionally, Smallbean’s Citizen Archivist Project (CAP), developed with assistance from the Harvard Graduate School of Education, teaches computer skills by having participants make a digital history of their communities through oral interviews, photographs, and video footage. In this two birds, one stone approach, Smallbean helps communities left behind in the wake of technology both adapt to the current state of the world and preserve their old world.

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Cascio and Aquillano have assembled a team to help Smallbean’s computer labs generate revenue in order to keep them sustainable. This revenue takes the form of selling excess electricity generated by the solar-powered labs via rentable batteries. The technology and systems behind the ESCARGO, or Excess Solar as a Revenue Generation Option, program is being designed in conjunction with the Newton-Tanzania Collaborative. The Kickstarter funding will help the team purchase solar panels, batteries, and electronics to make ESCARGO a reality.

Interested in helping? Kickstart it here!

In fact, the designers were pleased to give Core77 an exclusive look at the sketching process behind the ESCARGO:

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IDEO.org Announces 2011 Projects and Inaugural Fellows

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As we shared with you in March, IDEO.org has taken the human-centered approach from IDEO to work with partners in the social sector focusing on design solutions for addressing problems in health, agriculture, water and sanitation, financial services and gender equity. Today, they announced their three initial projects:

  • New water models for Winrock International – Develop programs that allow for safe access to daily water needs including drinking, sanitation and agriculture.
  • Strategic opportunities with the Rockefeller Foundation – New intervention opportunities related to problems facing poor and vulnerable communities
  • TEDx in a Box – Develop tools for organizers without access to technology to create TEDx experiences in informal settlements around the world.

Partnering a cross-section of IDEO.org fellows from within the IDEO family and from outside, this year’s inaugural class of 8 Innovators in Residence have set the bar high. They include: Emily Friedberg, a business designer and seasoned veteran of international development; Liz Ogbu, an architect, professor, and expert on sustainable design and the spatial conditions of challenged urban environments; Marika Shioiri-Clark, an architect committed to social change with experience designing hospitals in Rwanda; Jessica Vechakul, a mechanical engineer with extensive experience working with local inventors and rural communities; and Salvador Zepeta, a systems designer and former McKinsey consultant with public sector expertise. Fellows from inside of IDEO include Robin Bigio, a passionate and charismatic industrial designer from IDEO London; Sarah Lidgus, an experienced writer, strategist, and storyteller from IDEO New York; and Adam Reineck, a seasoned project lead and industrial designer from IDEO Palo Alto.

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HERproject Toolbuilder for Health

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In the past three years, BSR’s HERproject has reached over 100,000 women in the workplace worldwide. The program uses a peer-to-peer education methodology to bring health awareness and services to female farm- and factory- workers. Their 2010 report on their local and international programs gives an impressive breakdown of the impacts these programs have had in the workplace and in communities around the world—Bangladesh, China, Egypt, India, Kenya, Pakistan and Vietnam.

Last month BSR and Berkeley-based design consultancy Tomorrow Partners launched HERproject Toolbuilder, a web-based application to build training tools for health education.

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Tomorrow Partners gives some insight into their process:

We worked with BSR to map out the graphics needed to cover all the curriculum topics. In the process, we learned that while women everywhere share some universal needs, in order for information to resonate with them personally, it is critical for images to be culturally specific. What the partners really needed was a library of illustrations that cover topics spanning from general, reproductive, maternal, and mental health to family planning, nutrition, and harassment for each country.

The talented and well-traveled storyboard artist Marc Ericksen joined our project team to create seven archetypical families, representative of the cultures in which HERproject currently operates. Every topic and every detail, from the design of a salwar kameez to the placement of a hand to the way a family stands together, was considered, extensively researched, and vetted with HERproject’s global partners. Marc used these families, along with his skill for capturing emotion and subtlety to build a relatable narrative.

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