Civic Service Workshop: Service Design, Government and the Future of Civil Servants
Posted in: Service Design
Civic Service is a program from Parsons’ DESIS Lab co-founded by Eduardo Staszowski, Elliott Montgomery, and Core77’s Dave Seliger. Civic Service hosts a range of events to encourage interagency collaboration in local government and inspire civil servants to become intrapreneurs within their agencies.
Civic Service is about many things. It’s about dedicating your career to serving the public. It’s about the innumerable services that a city delivers every day to its residents. And it’s about using design to make these services more user-friendly and human-centric. Civil servants are a reflection of the cities they serve—in New York City, we are dreamers, visionaries and creators. We founded Civic Service to empower civil servants with inspiration, tools and a network of like-minded colleagues.
This past weekend, we took an exciting step toward bringing service design as a tool for change to local government. With the help of civil servants from a variety of New York City agencies, we prototyped our first Civic Service Workshop. Four fantastic Parsons Transdiciplinary Design graduate students—Meagan Durlak, Reid Henkel, Mike Varona and Joe Wheeler—carefully led the participating civil servants through the service design process.
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